ACP DIGITAL LOAN SERVICING
EFFICIENT AUTOMATION OF POST-APPROVAL LOAN LIFECYCLE
To compete in an increasingly demanding market for enhanced loan servicing customer experience, lenders need a solution to efficiently streamline servicing and offer an omnichannel journey while mitigating risk and ensuring flexibility, ease of use, and integration.
ACP Loan Servicing allows lenders to efficiently automate events and customer requests such as re-negotiation, re-scheduling, and variable-rate loan changes. ACP loan servicing is the perfect solution for automating each step of the credit lifecycle management through a single collaborative platform that offers a unified user experience. Being part of an end-to-end multi-segment digital loan solution, empowered with collection, AI-based early warning signals, and an accounting engine, among other features.
Thanks to self-sufficient and limitless customization options, ACP Loan Servicing is a future-proof solution that ensures customer satisfaction, process efficiency, and lower Total Cost of Ownership (TCO).
- On-prem. or cloud-based solution
- Multi-segment digital loan servicing (Retail, Commercial, Corporate, FI’s)
- Open servicing platform with a robust set of APIs
- Integrated end-to-end options such as collection & ai-based EWS
- Multi-entity & multi-chart of accounts
- 24/7 multi-timezone
- Omnichannel servicing journey
- Granular & limitless customization options
- Zero-code platform
- Real-time internal & external communication
BUILT-IN ACCOUNTING AND BATCH ENGINES FOR A FLAWLESS 24/7 SERVICING
Thanks to a powerful set of APIs, ACP Loan Servicing solution allows the use of accounting schemes, products, services, events, and accounting rules in a real-time manner:
- Automate the accounting process for all loan servicing events (single and batch events)
- Efficiently monitor loan profitability generating & recording accounting entries for each event in a GL
- Communicate in a real-time manner between CBS and ACP Loan Servicing accounting engine
- Anticipate borrowers’ needs and efficiently mitigate risk thanks to daily batch processing. (classification, provisioning, mitigant value adjustment)
- Configure accounting engine as per local regulations thanks to multi-chart of account schemes in total self-sufficiency (drag and drop, zero-code configuration)
SMART AUTOMATION COVERING EVERY STEP OF THE LOAN SERVICING PROCESS
Increase efficiency and reduce manual workloads by automating all processes required to fulfill all post-disbursement events and customer loan servicing requests as per the list in the graph above.
- Automating all event steps from fetching existing customer contracts to the simulation of new pricing conditions and the corresponding fees, generation of updated payments schedule, attachment of documents, approval process, accounting entries, as well as penalties and fees management.
- Communicate instantly with customers and internal bank stakeholders through multiple channels (chats, e-mails, and SMS notifications and alerts.)
- Create customized loan servicing dashboards to track full portfolio performance and monitor reports such as evolution and trend analysis of DPDs, the total amount of payments, and average approval TATs.
INTEGRATED LOAN SERVICING WITH OPTIONS
Seamlessly integrate ACP Loan Servicing with other ACP modules and options for an end-to-end, single-entry loan processing journey from KYC to servicing that can be extended to other credit stakeholders
- Benefit from better risk mitigation and reduce the number of defaults through ACP AI-based early warning signals.
- Improve overall efficiency of the whole collections process and maximize recovery rate thanks to ACP Collection.
- Capture all inputs required to accurately calculate the optimal provisioning.
- Automate collateral valuation as per bank policies and manage all collateral portfolios in a centralized manner.
- Ensure an on-the-go after-sale experience to respond immediately to customer requests across all platforms thanks to axeOmnichannel and strong sets of APIs.
- Provide low-touch interaction loan servicing through any device.
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