CUSTOMER STORIES
UNLOCKING UNTAPPED EFFICIENCY GAINS AND SCALING
INNOVATIVE LENDING BUSINESS MODELS
A lending digitalization case study of Développement International Desjardins
Background
The wave of digitalization in financial services in general and in the lending space in particular is accelerating. What started in the automation of the retail lending processes, with its high volumes and highly standardized processes is spreading to the more complex SME and corporate lending environment. Innovative actors are setting the tone and incumbents are seeking new ways to remain competitive.
Desjardins Group, one of the largest cooperative financial institutions in the world and a leader and pioneer in the cooperative finance, recognized the need to ride the wave of digitalization by enabling automation in its credit lifecycle process, from origination until disbursement. Through Axe Credit Portal (ACP), DID successfully implemented lending digitalization strategies (Unlocking efficiency, scaling through technology, triggering business innovation) through end-to-end automation and powerful yet intuitive configuration tools.
Key Challenges
In an effort to automate their credit application management, from origination up to disbursement, DID looked for a loan origination solution that will help them face the following challenges:
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Increase the number of disbursed loans without having to increase staff
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Decrease the Turnaround Time by reducing manual intervention especially in the loan initiation phase
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Operating in different regions, DID needed a solution providing multilingual and multicurrency capabilities
How Axe Finance Effectively Tackled These Challenges
150
Increase in production volumes
250
In the volume of after sales operations
300
Policy rules automated
End-to-end Lending Digitalization
The ACP implementation enabled DID to achieve seamless end-to-end lending digitization and offer a complete and efficient credit management solution to its partners worldwide. By integrating all stages of the credit management process natively (application, analysis, collateral management, follow-up, and recovery), Axe Credit Portal – ACP – provided numerous invaluable advantages for DID, including:
- Fast-track processing of credit applications without compromising the quality of decision-making.
- Improved follow-ups by automatically generating reminders for tasks, confirmations, and identifying missing documents.
- Precise identification of bottlenecks, thereby improving process efficiency through its reporting performance indicators.
Automation, Efficiency, Quality
DID also benefited from ACP’s automation of credit processing, policy rules, scoring, and decisions, interactions with external stakeholders, and generation of after-sales offers. These enhancements allowed them to improve portfolio quality and manage higher loan volumes while minimizing paperwork.
Testimonials
Axe Finance’s teams have shown the innovation and openness needed to satisfy DID’s high expectations.
Martin Villemure, Director EFC Network Development & Deployment at DID said:
Since our first meeting, Axe Finance has been a solution-oriented provider capable of meeting DID’s specific needs. We have had excellent collaboration throughout, and Axe Finance’s teams have shown the innovation and openness needed to satisfy DID’s high expectations.
The Client Evolution & Services team of Axe Finance is clearly a big asset given the quality support they offer
